Terms and Conditions

Preamble and definitions.

  1. The entity providing the service at mikran.pl is Mikran sp z.o.o sp.k with its registered office in Poznań, ul. Wojskowa 3 / L4, KRS: 0000409077.
  2. These Regulations define the terms of using the mikran.pl website.

General provisions

  1. This website sells goods via the Internet.
  2. Orders are accepted through the website in the mikran domain.
  3. Immediately after placing the order, the customer receives an e-mail message that the order has arrived at the store.
  4. Acceptance for the implementation of the order begins after the store receives an e-mail from the customer confirming the order.
  5. The order will be processed provided that the product is available in the warehouse or at the store's suppliers. In the event of unavailability of some of the goods covered by the order, the customer is informed about the status of the order and decides how to implement it (partial implementation, extension of waiting time, cancellation of the entire order). If the product is marked as 'Available to order', it means that it is not entered in the mikran.pl warehouse but is probably available from our suppliers. The price of such goods is the price from the last delivery to our warehouse. We cannot guarantee that this price will remain unchanged for the next delivery, therefore, in the event of a price change at the supplier's or a long delivery time, both the customer and the store have the right to cancel the transaction without any consequences.
  6. A limited number of goods are intended for promotional sales and sales, and orders are processed in the order in which confirmed orders for these goods arrive, until stocks covered by this form of sale run out.
  7. A VAT invoice is issued for each order. A VAT invoice is issued when all the goods ordered by the customer are completed and ready for shipment.
  8. The customer can make changes to the order until the invoice is issued. The customer may withdraw the entire order until it is sent. The above changes can be made by contacting Customer Service.
  9. All prices are in Polish zlotys and include VAT. The price given for each product is binding when the customer places the order. The store reserves the right to change the prices of goods on offer, introduce new goods to the online store offer, carry out and cancel promotional campaigns on the store's pages or make changes to them. The delivery of goods takes place in the manner chosen by the customer and specified in the order. (for delivery methods and costs, see Delivery)
  10. The order fulfillment time is the time that elapses from placing the order until the goods ordered are sent from the store, with only working days included. Order for goods with different delivery times are sent after completing the whole, i.e. after the longest of the given time has elapsed.
  11. Date of delivery = delivery time + estimated delivery time. The goods will be released within a maximum of 30 days from the date of the contract.
  12. Shipments are delivered by the supplier selected by the customer at the time of placing the order
  13. The payment method is chosen by the customer when placing the order
  14. Pursuant to the Act of March 2, 2000 "On the protection of certain consumer rights and liability for damage caused by a dangerous product", the consumer may resign from goods bought in our store without giving a reason within 14 days from the date of receipt of the shipment. This is only possible if the item was not used, copied or was not destroyed in any way. Returned goods should be returned together with the invoice received with it. The store guarantees a refund equal to the price of the goods. Money will be returned within 5 business days by bank transfer to the account specified by the customer or by postal order at the address indicated in order. When returning goods, the customer is obliged to cover the shipping costs. The cost of returning the goods is not refundable.
  15. All goods available in the store are covered by the manufacturer's warranty


  1. Irregularities related to the functioning of the cellar may be reported in writing by the client using the contact form. The client is required to provide his name and surname, address to correspondence, date and date of issue of irregularity. The same data must be submitted in the event of a complaint being lodged.
  2. The client may draw up a selection of this committee directly from the guarantor (manufacturer of the product) or on associated services (concerning the products covered by the manufacturer's guarantee) and the arrangements he has received from him.
  3. The contract is authorized to release software without defects. In the case of confirmation of a software defect, the client shall be advised to submit a complaint within a period of 2 (two) years from the date of delivery of the software and 1 (one) year from the date of assignment of the software defect. At meetings established in the Civil Code, the client may request to fix the software, change the software to free from defects, reduce the price of the software, or withdraw from the sale agreement.
  4. In the event of mechanical damage found during delivery or a complaint directly to the seller, the customer should send the defective product by post to the address of the company Mikran sp.z o.o. sp.k .; ul. Wojskowa 3, 60-792 Poznań. The store does not accept any parcels sent COD.
  5. An invoice must be attached to the returned goods.
  6. Complaints shall be considered at the latest within 14 days from the date of receipt by the store of the package with the advertised product.
  7. In the event of a justified complaint, the damaged goods will be - as requested by the customer - repaired or exchanged for another, full-fledged, the store will reduce the price of the goods or accept the client's withdrawal from the sales contract.
  8. If repair or replacement of the product with another product free from defects is impossible (for example, due to exhaustion of circulation), the store, depending on the will of the customer, will return the equivalent price of the product or offer him other goods available in the store.
  9. The costs associated with returning the goods advertised, the store returns immediately after the complaint has been approved.
  10. Pursuant to the Act of 29 July 2005 on waste electrical and electronic equipment (Journal of Laws No. 180, item 1495), the customer, when buying electrical or electronic equipment, has the right to return old (used) equipment of the same type to the store in which he bought a new product. The cost of shipping used equipment is borne by the customer.
  11. The sales contract is concluded between the Customer and Mikran sp.z o.o. sp.k. Consolidation, protection and disclosure of relevant provisions of the concluded contract takes place by printing and handing over the VAT invoice to the customer together with the parcel.
  12. The contract for the sale of goods is concluded in accordance with Polish law and in Polish.

Payment methods

  1. Bank transfer.
  2. Cash on delivery,
  3. Electronic payment (online transfer) carried out by Krajowy Integrator Płatności S.A. ul. st. Marcin 73/6 61-808 Poznań under the domain tpay.com
  4. Electronic payment (online transfer) carried out by PayPro SA ul. Kanclerska 15, 60-327 Poznań under the domain Przelewy24.pl
  5. Credit card payment via stripe.com

Personal data

  1. In connection with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / EC (GDPR) / GDPR) we kindly inform you that:
  2. The administrator of personal data provided by the customer in connection with the use of the online store is Mikran sp.z o.o. sp.k with its registered office in Poznań at ul. Wojskowa 3 / L.4 (60-792) entered into the National Court Register under the number KRS 0000409077.
  3. In all matters related to the protection of personal data, including withdrawal of consents related to the processing of personal data, you can contact at the address provided in the contact details.
  4. Personal data provided by the Customer during registration, subsequent edition of the account on the mikran.pl website and at the time of making purchases in the online store will be processed by Mikran sp.z o.o. sp.k., primarily in order to perform the concluded sales contract under the conditions described in these regulations.
  5. In addition, these data will be processed by Mikran sp.z o.o. sp.k. for the marketing of own services (in cases where the law permits the processing of data for this purpose without the consent of the data subject, based on the legal basis set out in art.6 par.1 lit.f RODO).
  6. If the customer subscribes to the Newsletter, the data will also be processed in order to provide the Newsletter service on the principles set out in these Regulations.
  7. If the Customer expresses additional consents, his personal data will also be processed to inform the Customer about new goods, promotions and services available in the Store.
  8. Personal data to the extent necessary to make payments through payment systems will be made available to the intermediary in making payments.
  9. If the ordered Product is delivered via courier, the recipient's personal data necessary for the delivery of the order, including information for communication with the recipient (telephone number and / or email address) will be made available to these companies.
  10. Both in the case of payment and delivery, the customer can obtain information about these systems or courier companies at the address available in the contact details
  11. By placing an order, the Customer agrees to place his personal data in the Mikran sp.z o.o. sp.k. and for their processing for the purposes of the contract. Providing personal data by the Customer is voluntary, however, the lack of consent to their processing prevents the Store from completing the order. The customer is responsible for providing false personal data.
  12. Customers' personal data will be stored for the time necessary to perform the contract for the provision of electronic services and after its completion, for the purpose of implementation by Mikran sp.z o.o. sp.k. rights and obligations arising from applicable law.
  13. The customer has the right to access his personal data, rectify it, delete or limit processing, the right to object to further processing, the right to transfer personal data and the right to lodge a complaint to the supervisory body in the field of personal data protection.
  14. Mikran sp.z o.o. sp.k. as a personal data administrator, we exercise the utmost care in the protection of personal data and the right to privacy. Personal data is protected in accordance with the Act of 29.08.1997 on the protection of personal data (i.e. Journal of Laws No. 101 of 2002, item 926 as amended) and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / EC (GDPR) in a way that prevents access by third parties. All information protection measures used by the administrator comply with the security standards referred to in the indicated provisions of law
  15. The court having jurisdiction to settle disputes arising from the sales contract shall be the court competent for the seat of the defendant or the court competent for the place of enforcement agreement.
  16. These regulations shall apply from January 20, 2015 to be made.
  17. The Store reserves the right to amend the Regulations. Any changes to the Regulations come into force on the date indicated by the Store, not less than 7 days from the date they are available on the website www.mikran.pl. Orders placed before the date of entry into force of amendments to these Regulations are implemented on the basis of the provisions in force on the date of the order.